Scope of Position:

To provide professional services and post-sales technical support to the customers and reseller partners


Major Duties and Responsibilities:

• Implement project installation service


• Provide phone, email customer service and technical support


• Provide on-site professional services including software/hardware inspection and troubleshooting


• Establish a support escalation path through customers, resellers to the vendor

Requirements:

• Degree holder in Computer Science, Information Technologies or equivalent


• Have 2 years or above solid experience in security, networking, Windows and Linux/Unix platforms


• Relevant Professional Certificates in Security, IP Networking, Windows, Linux are preferable


• Aggressive, strong analytical skill and self-motivated


• Able to work under pressure and independently

Reporting Structure:

Direct report to the Service Manager of Professional Service


Please send a detailed resume and expected salary to email address recruit@cyberworld.com.hk 

All personal data will be used for recruitment purpose only.