Responsibilities:

- To provide 1st line Hotline and On-site support to customers in Asia Pacific Region

- Create trouble tickets for unresolved issues

- liaise with technical support team for unresolved issues

- maintain targeted service level and response time

- follow up with customer with outstanding tickets

- conduct software test and derive quality assurance plan

Requirements:

- Diploma or university graduate is preferred

- Good knowledge in Email System (Exchange/Lotus), router, switch, DNS, Active Directory, LDAP

- Good knowledge in Windows NT/2000/XP, Redhat, Tomcat, Oracle, MS-SQL
- Pro-active, with initiative, able to independently complete job assignments with minimum supervision and meet tight deadlines
- Good interpersonal skills, good analytical & problem solving skills, and capable of preparing technical documentation
- Willing to work in competent, challenging, and team-working environment
- Fluent in Cantonese, Mandarin and English is a MUST

- Knowledge of Google Apps, Positini, Documentum is a PLUS
- Immediately available is highly preferable.

To apply, please forward your full resume together with salary details to e-mail: jobs_hk@hkmci.com. (All attachment should be in MS Word 6.0). All applications will be treated in strict confidence and for recruitment purposes ="FONT-FAMILY: Tahoma; COLOR: red; FONT-SIZE: 8.5pt; mso-font-kerning: 0pt" mce_style="font-size: 8.5pt; color: red; font-family: Tahoma; mso-font-kerning: 0pt;">We retain the applications for a maximum period of two years and may refer suitable applicants to other vacancies within Master Concept International Ltd and our associated companies.